Our Business Is Having Fun
Our Business Is Having Fun
Rental Period and Pricing
Prices are subject to change until 50% deposit is paid. The rental rate on most equipment is by the hour, day, or weekend. Orders for the daily rate are based on a 3 hour minimum. Orders for weekend events may be picked up on Friday and returned on Monday. However, we realize that preparing for your event is a lot of work so items may be picked up or delivered earlier than your event time (provided it does not interfere with another rental). Charges are based on time out, whether the items are used or not.
Reservations & Payment Terms
All quotes will be honored for at least 21 days. Most rentals require a 50% deposit to reserve the items. To reserve your order, send a check by mail, call with a credit card number, complete the online payment link, or stop by the office. All items scheduled for delivery must be paid in full at least seven days prior to delivery.
Wet policy If an inflatable that is not designed or agreed upon to get wet is picked up or returned wet, a $150 cleaning charge will be applied to the order. Please do not leave an inflatable outside overnight or operate in the rain unless express approval is given by Doucette’s prior to use.
Cancellations and Reductions in Equipment
Cancellations within 60 days of delivery or customer pick up may result in loss of 6% of the grand total. Cancellations within 14 days of delivery may result in 50% loss of payment. Customers may always increase the size of their order if inventory is available. Orders that are downsized within 30 days of delivery may still incur charges for downsized items. However, we realize that plans can change unexpectedly - if something comes up, talk to us and we will work together to find a mutually beneficial solution.
Inclement weather
In the event of inclement weather, inflatable games should not be used. Weather related cancellations may be refunded with enough notice. Weather related postponements are encouraged based on availability. Do not operate inflatables in rain, thunderstorm, hail, or wind over 25 mph. Refunds will not be applied if inflatables have to be shut down due to a weather related event or if the inflatable was picked up and has left our premises.
Damage Waiver
In order to alleviate charges for unexpected damages, a non-refundable 7.5% damage waiver is added to all contracts on the price of the items rented. The damage waiver is coverage for accidental breakage due to normal use. This does not cover loss, theft, unusual wear and tear, or abuse. Damaged items must be returned to Doucette’s Party & Tent Rental. If items are lost or stolen, the customer will be charged the current replacement cost. You may decline the damage waiver if you have proof of your own insurance policy that specifically covers “Rented Items”.
Responsibility of Equipment
Responsibility for all rental equipment remains with the lessee from delivery to the point of return, or from pick-up at our store until the point of return. Doucette’s will insure the quantity rented is the quantity delivered or picked up by customers, however customers are responsible for checking the quantity and condition of items upon delivery, or pick-up at our store. Please make sure all equipment is secured when not in use, and protected from the weather. Customers are responsible for cleaning charges if any items are returned dirty, and replacement costs for missing items. Doucette’s Party & Tent Rental, LLC Terms & Conditions
Gopher One (MN) or Digger’s Hotline (WI)
For the safety of our crew and your guests, an underground utility check for any items requiring staking will need to be made prior to delivery. This is a requirement in order for our crew to properly secure your inflatable to the ground. Doucette’s will set up an underground utility check seven days prior to your event. The ground will be marked according to where the utility lines are located. The state locate will not provide us with information about above ground utilities (such as power lines) or private lines so please give us as much information about the event location as possible before we arrive. The customer will be responsible for getting any Private lines marked prior to delivery. If for any reason, the customer refuses a utility locate to be complete, Doucette’s may either cancel the rental or will use weights to secure the inflatable (additional charges will apply if we are not able to stake down into a stakeable area).
Delivery and Set Up
We can deliver to any location; delivery charges vary based on the distance from our store. Additional charges may apply for deliveries outside of regular business hours. Deliveries that require us to hand carry items, or deliver to a location other than the ground level, or past 50 feet of our delivery vehicle, may be charged a fee in addition to the standard delivery fee. We can certainly help you set up and take down all of our items, although additional labor charges may apply. Under rare circumstances, the delivery fee may increase even if the deposit is already paid if, for example, there is a change to the delivery location or the price of gas is significantly higher than it was when the reservation was made. For pick up, items should be placed in the same location they were delivered to. In addition, items should be stacked or repacked in the same manner in which they were delivered. If items are not placed in the same location as delivered, or stacked and repacked in the original containers, there may be an additional charge.
Do-It-Yourself Inflatables
We offer a select few inflatables for pick-up at our store which customers can set up themselves. A truck bed or trailer is the ideal form of transportation for our customer pick up inflatable games. All customer pick up inflatables include a $150 security deposit which can be refunded if the inflatable is returned in similar condition to how it was picked up. We recommend that you contact Gopher One (MN) or Digger’s Hotline (WI) to have the underground utilities marked. Please return all inflatables, motors, and stakes/sandbags in the provided bags. There will be a charge for missing items. Customer set up inflatables require either stakes or sandbags for installation in order to secure the inflatable to the ground. Doucette’s will provide instructions upon pick up.
Late Night or Early Morning Pick-up/Delivery Fee
A fee of 15% (of the grand total) will be applied to orders that require pickup/delivery after one hour before sunset or before sunrise on that specific day.
Site Visit
We would be happy to schedule a time to visit your event location to ensure the tent and/or accessories fit your needs accordingly. We do charge a fee for this service based on mileage to the site.
Other
Please let us know if you have any questions, comments, or concerns. We are a local, family business that runs on family values. We strive to exceed your expectations and help you have the best event possible. We look forward to working with you throughout the rental process.
Saturday-Sunday by Appointment Only.
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